Our Research Services
Our research services are built around our clients' key concerns, whether it be retaining customers, relentlessly pursing audience contact, increasing profits, or building better products. Each study is geared to answer your most important business questions. We specialize in the following types of research.
Special Research Services
- Subscriber and editorial research (Subscriber studies, editorial studies, salary surveys, product rankings, competition analysis, advertising effectiveness)
- Customer retention research (Satisfaction studies, user success surveys, brand and product awareness research, customer retention surveys)
- Software development, EDA, embedded systems research (Technology usage studies, time-to-market surveys, familiarity surveys, brand share studies)
- Website visitors profiles research (Current customer feedback, new customer needs studies, site improvement studies, visitor profile studies)
- Startup/venture capital research (New company/new product studies, pricing and targeting the sweet spot surveys, tracking changes in audience perceptions)
- Customer satisfaction research (Customer relations, customer problems, customer management surveys)
- Dentistry, law & other professions (Client/patient feedback systems, client care programs.)
- Event/Expo research (Attendee studies, exhibition studies, session analysis surveys, audience needs surveys.)
General Research Services
Our goal and our energies are focused on putting audience and market intelligence in your hands when you need it, to inform ALL of you decisions. Our aim is to make this information second nature to your thinking and business decisions. Included in this process are the following research processes and services.
- Research project goal setting, consulting, and planning
- Sample design and strategies
- Questionnaire design and development
- Custom online survey programming
- Testing and debugging
- Skips and filtering
- Formatting
- Illustrations
- Special designs
- Online survey hosting and email invitation management
- Telephone (CATI) survey design, development, and fielding
- Data entry, data cumulation, and data cleaning services
- ExecStats Online report system
- Live, fresh hands-on data
- Interactive market segmenting and filtering
- Open ends filtered by relevant market segments
- Excel exports
- Graphics
- WinCross / SPSS offline reporting of results
- WinCross consulting
- SPSS consulting
- Database conversions / exports / manipulations